Case Study - Connecting Every Stage of Pest Control Operations
Aruza needed more than another standalone tool. We built a connected operating platform spanning sales, field service, customer workflows, scheduling, payments, and reporting.
- Client
- Aruza Pest Control
- Year
- Service
- Operations Platform, Field Service Integrations, Sales Enablement, Workflow Automation
Overview
Aruza Pest Control operates across a network of branches, teams, and specialized service lines. Growth created a familiar operational challenge: a lead could begin with marketing or a door knock, move through inspection and proposal, require an agreement and payment method, then become a scheduled customer in the field-service system. Each handoff needed accurate context, clear ownership, and dependable follow-through.
We built Centerpoint as the connective layer for that operation. The platform gives each role the tools and information it needs while preserving a shared customer journey from first contact through active service. Managers can see performance across branches, sales teams can move opportunities forward, and field workflows stay synchronized with the systems that execute the work.
What we did
- Lead & Customer Operations
- Door-to-Door Sales Mapping
- Inspections, Proposals & Agreements
- Scheduling & FieldRoutes Integration
- Payments, Financing & Collections
- Branch & Performance Reporting
The result is an evolving operational system rather than a fixed point solution. Centerpoint supports new service bundles, branch-level configuration, role-based access, customer referrals, technician-generated leads, and the reporting needed to improve execution as the business changes.
- Connected Operations Platform
- 1
- Core System Integrations
- 3+
- Customer Journey
- End-to-end
- Operational Visibility
- Real-time